Shipping policy

Shipping Policy

Thank you for shopping with GoldenStar Store. We are committed to delivering your order safely and on time.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders are not shipped on Sundays or public holidays.

  • You will receive a confirmation once your order is placed.

2. Shipping Time

  • Estimated delivery time: 3–10 business days across India.

  • Delivery times may vary depending on your location and courier service.

3. Shipping Charges

  • Free shipping may be available on selected products or promotions.

  • Any applicable shipping charges will be shown at checkout.

4. Cash on Delivery (COD)

  • COD is available on most orders.

  • Additional COD charges may apply (if applicable).

  • Please ensure someone is available to receive the order.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/email.

  • You can track your order using the provided link.

6. Delays & Exceptions

  • Delivery may be delayed due to:

    • Weather conditions

    • Courier issues

    • High order volume

  • We are not responsible for delays caused by third-party courier services, but we will assist you in tracking your order.

7. Incorrect Address

  • Please ensure your shipping details are correct.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Damaged or Missing Orders

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Share photos/videos as proof

We will resolve the issue as quickly as possible.

9. Contact Us

For any shipping-related queries, contact us at:
📧 goldenstar8010@gmail.com

Thank you for shopping with GoldenStar Store!