Return & Refund Policies

At GoldenStar Store, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

• You may request a return within 7 days of delivery.

• The item must be unused, unwashed, and in its original packaging with tags intact.

• Returns will not be accepted for used or damaged products (unless received defective).

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2. Non-Returnable Items

• Products damaged due to misuse

• Items without original packaging or tags

• Clearance or sale items (if applicable)

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3. Refunds

• Once we receive and inspect your returned item, we will notify you of the status.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be issued to your original payment method.

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4. Cash on Delivery (COD) Orders

• Refunds for COD orders will be processed via:

  • Bank transfer

  • UPI

(You may be asked to provide your payment details.)

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5. Exchange Policy

• We offer exchanges only for defective or damaged products.

• Contact us within 48 hours of delivery with photos of the product.

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6. Return Shipping

• Customers may be responsible for return shipping charges unless the item is defective or incorrect.

• Shipping charges are non-refundable.

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7. Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Contact us within 48 hours

• Share clear photos/videos as proof

We will arrange a replacement or refund.

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8. Contact Us

For any return or refund queries, contact us at:
📧 goldenstar8010@gmail.com

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9. Important Note

GoldenStar Store reserves the right to refuse returns that do not meet the above conditions.

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Thank you for shopping with us!